Shipping policy

All orders are processed within 1 to 3 business days (excludes weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

When your order has shipped, you will receive an email notification which will include a tracking number which you can use to check your order's status. Please allow 48 hours for tracking information to become available.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount excluding the shipping costs. 

If there is damage to the product in any way, please contact us at info@simseaco.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

If you have any further questions, but don’t hesitate to contact us at info@simseaco.com